1. About us

These terms govern all services provided by Auralink Group Ltd, trading as Zenlabra, a company registered in England and Wales. Registered office: Suite A82, James Carter Road, Mildenhall, IP28 7DE.

By purchasing or using any Zenlabra service, you agree to these terms in full.

2. Services

Zenlabra provides web hosting, WordPress management, site maintenance and related digital services as described on our pricing page. Services are provided on a monthly rolling basis unless otherwise agreed in writing.

We reserve the right to modify, suspend or discontinue any service with 30 days written notice.

3. Payment

All packages are billed monthly in advance. Payment is due within 7 days of invoice. Accepted payment methods will be confirmed at the point of onboarding.

Late payments may result in suspension of services. Accounts unpaid for more than 30 days may be terminated and data removed.

4. Cancellation

You may cancel any service by giving 30 days written notice to [email protected]. No refunds are provided for the current billing period. There are no exit fees or penalties.

We may cancel services immediately if you breach these terms, engage in illegal activity, or use our services in a way that affects other customers.

5. Uptime & availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. Downtime caused by factors outside our control — including third-party providers, DDoS attacks or force majeure events — does not constitute a breach of these terms.

6. Backups

Daily backups are included with all packages. Backups are provided as a courtesy and are not a substitute for your own data management. We strongly recommend maintaining your own independent backups of all site content and data.

We accept no liability for data loss. Backup restoration is available on request and may be subject to an admin fee.

7. Acceptable use

You may not use Zenlabra services to host or distribute:

• Illegal content of any kind
• Malware, phishing pages or spam
• Content that infringes third-party intellectual property
• Adult content without prior written agreement
• Cryptocurrency mining scripts
• Any content that places excessive load on shared infrastructure

Breach of acceptable use may result in immediate suspension without refund.

8. Your responsibilities

You are responsible for:

• All content hosted on your account
• Keeping your login credentials secure
• Ensuring your site complies with applicable laws including GDPR
• Notifying us promptly of any security incidents
• Maintaining your own independent backups

9. Limitation of liability

Zenlabra's total liability to you in any 12-month period is limited to the total fees paid by you to us in that period. We are not liable for indirect, consequential, or special damages of any kind, including lost profits or lost data.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Data & privacy

We collect and process personal data as necessary to provide our services. We do not sell or share your data with third parties for marketing purposes. Full details are available in our Privacy Policy.

By using our services you agree to our data processing as described. For data queries contact [email protected].

11. Intellectual property

All content, code and materials you host remain your intellectual property. You grant Zenlabra a limited licence to store and serve your content solely for the purpose of providing the agreed services.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of our services after that date constitutes acceptance of the updated terms.

14. Website Analyser service

Zenlabra offers a free website health check at zenlabra.uk/free-site-audit. By submitting a scan you agree to the following additional terms:

• The free scan and any resulting report are provided for information purposes only. They do not constitute professional advice. Zenlabra accepts no liability for any decision made based on the findings of any report.
• The enhanced report (£5) and full WordPress audit (£15) are paid services delivered by email. Payment is non-refundable once the report has been delivered. Where the manual questionnaire method is used instead of the plugin connector, findings are based solely on information you provide and publicly visible site signals — this may not represent the full technical state of your website, and is made clear at the point of submission.
• Fix cost estimates included in reports are indicative only and do not constitute a binding quote. A formal written quote will be provided and agreed before any remedial work commences. Estimates are based on standard hourly rates at the time of the scan and may vary.
• Paid reports are valid for 30 days from the date of the original scan. After this period, report data is permanently deleted. If payment is received after the 30-day window, Zenlabra will contact you to arrange a fresh scan at no additional charge.
• Where you have given optional marketing consent, Zenlabra may send an automated site health check approximately every 6 months. Each such communication includes a clear opt-out link. You may withdraw consent at any time by clicking the opt-out link or emailing [email protected].
• The Zenlabra Site Connector WordPress plugin is provided free of charge as a read-only tool to facilitate the £15 audit. It is provided as-is with no warranty. You are responsible for deactivating and deleting the plugin after your audit is complete.

15. Contact

For any questions regarding these terms, contact us at [email protected] or by post to our registered office: Suite A82, James Carter Road, Mildenhall, IP28 7DE.