1. About us
These terms govern all services provided by Extreme Overkill Ltd, trading as Zenlabra, a company registered in England and Wales (Company No. 17266165). Registered office: Washdyke Farm, Lockhamgate, Wrangle, Boston, PE22 9DB.
By purchasing or using any Zenlabra service, you agree to these terms in full.
2. Services
Zenlabra provides website design and development, custom software and system builds, web hosting, WordPress management, site maintenance and related digital services as described on our pricing page.
Recurring services (hosting, maintenance and care plans) are provided on a monthly rolling basis unless otherwise agreed in writing. Project work (design, build and custom system development) is quoted separately and confirmed in writing before work begins.
We reserve the right to modify, suspend or discontinue any recurring service with 30 days' written notice.
3. Project work
Design, build and custom development work is delivered against a written quote and an agreed scope. Unless stated otherwise in that quote:
- A deposit may be required before work commences, with the balance due on completion
- The quoted price covers the agreed scope only — changes or additions requested after work has begun may be chargeable and will be quoted before being carried out
- Timescales given are estimates made in good faith and depend on you supplying content, access and feedback in reasonable time
- On final payment, ownership of the delivered website content and design passes to you, subject to clause 12
- Third-party costs (domains, licences, stock imagery, external services) are payable by you unless expressly included in the quote
4. Payment
Recurring packages are billed monthly in advance. Payment is due within 14 days of invoice. Accepted payment methods will be confirmed at the point of onboarding.
Late payments may result in suspension of services. Accounts unpaid for more than 30 days may be terminated and data removed.
5. Cancellation
You may cancel any recurring service by giving 30 days' written notice to [email protected]. No refunds are provided for the current billing period. There are no exit fees or penalties.
We may cancel services immediately if you breach these terms, engage in illegal activity, or use our services in a way that affects other customers.
6. Uptime & availability
We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. Downtime caused by factors outside our control — including third-party providers, DDoS attacks or force majeure events — does not constitute a breach of these terms.
7. Backups
Daily backups are included with all hosting packages. Backups are provided as a courtesy and are not a substitute for your own data management. We strongly recommend maintaining your own independent backups of all site content and data.
We accept no liability for data loss. Backup restoration is available on request and may be subject to an admin fee.
8. Acceptable use
You may not use Zenlabra services to host or distribute:
- Illegal content of any kind
- Malware, phishing pages or spam
- Content that infringes third-party intellectual property
- Adult content without prior written agreement
- Cryptocurrency mining scripts
- Any content that places excessive load on shared infrastructure
Breach of acceptable use may result in immediate suspension without refund.
9. Your responsibilities
You are responsible for:
- All content hosted on your account
- Keeping your login credentials secure
- Ensuring your site complies with applicable laws including UK GDPR
- Notifying us promptly of any security incidents
- Maintaining your own independent backups
- Supplying accurate content and timely approvals where we are carrying out project work on your behalf
10. Limitation of liability
Zenlabra's total liability to you in any 12-month period is limited to the total fees paid by you to us in that period. We are not liable for indirect, consequential or special damages of any kind, including lost profits or lost data.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
11. Data & privacy
We collect and process personal data as necessary to provide our services. We do not sell or share your data with third parties for marketing purposes. Full details are available in our Privacy Policy.
By using our services you agree to our data processing as described. For data queries contact [email protected].
12. Intellectual property
All content, code and materials you host remain your intellectual property. You grant Zenlabra a limited licence to store and serve your content solely for the purpose of providing the agreed services.
Where we build a website or custom system for you, ownership of the delivered work passes to you on final payment. We retain ownership of any underlying frameworks, reusable components, libraries and tooling we developed independently of your project, and reserve the right to reuse those components in other work. Nothing in this clause gives us any right to reuse your content, branding or data.
Unless you ask us not to, we may reference completed work as an example of our services — including the client name, a description of what was built and a link to the live site.
13. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to these terms
We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of our services after that date constitutes acceptance of the updated terms.
15. Contact
For any questions regarding these terms, contact us at [email protected], by phone on 01205 630010, or by post to our registered office: Washdyke Farm, Lockhamgate, Wrangle, Boston, PE22 9DB.